Frequently Asked Questions

We serve Chappaqua and surrounding communities throughout Westchester County NY, Nassau County's Gold Coast, and Fairfield County CT. This includes Scarsdale, Rye, Greenwich, Bedford, Bronxville, Larchmont, Great Neck, Manhasset, and many more. Visit our service areas page for a complete list.

We specialize in high-end appliance brands including Sub-Zero, Wolf, Viking, Thermador, Miele, Gaggenau, Bosch, Dacor, Jenn-Air, KitchenAid, Cove, Scotsman, True, La Cornue, and U-Line. Our technicians are specifically trained on these luxury brands.

Yes! We understand that appliance breakdowns are urgent, especially for refrigerators and freezers. We offer same-day service for most repairs when you call before noon. Emergency service is also available for after-hours situations.

All our technicians are fully trained to work on high-end appliances. They receive ongoing brand-specific training on the latest models and repair techniques, ensuring they have the expertise to properly service your luxury appliances.

Absolutely. We stand behind our work with a 1-year warranty on parts and a 90-day warranty on labor. If the same issue recurs, we'll come back and fix it at no additional cost.

Repair costs vary depending on the appliance type, brand, and specific issue. We provide upfront pricing after our diagnostic, so you know exactly what to expect before any work begins. There are never hidden fees or surprise charges.

Yes, we charge a diagnostic fee to evaluate your appliance and identify the problem. However, this fee is waived if you proceed with our recommended repair. The diagnostic includes a complete inspection and detailed explanation of the issue.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), checks, and cash. Payment is due upon completion of the repair.

For larger repairs, we can discuss payment options. Please call us to discuss your specific situation and we'll work with you to find a solution that fits your budget.

Sub-Zero refrigerators can stop cooling due to several issues: dirty condenser coils (most common), a faulty compressor, failed evaporator fan, or electronic control problems. Our technicians can diagnose the exact cause and provide the right repair.

Sub-Zero recommends cleaning the condenser coils every 6-12 months. Dirty coils are the #1 cause of cooling problems and can lead to compressor failure if neglected. We can show you how to do this or include it in our service visit.

Common Sub-Zero ice maker issues include: frozen water fill tube, faulty water inlet valve, malfunctioning ice maker module, or temperature problems in the freezer section. We have the parts and expertise to fix any ice maker issue.

Yes! Sub-Zero refrigerators are built to last 20+ years with proper maintenance. Repairing an older unit is almost always more cost-effective than replacing it with a new one. We can assess your unit and give you an honest recommendation.

Wolf burner ignition issues are often caused by: clogged igniter ports (from spills), a faulty spark module, damaged igniter, or gas supply problems. We can diagnose and repair all Wolf cooking appliances.

Yes, we can test and calibrate your Wolf oven temperature. Over time, oven thermostats can drift from their original calibration. Our technicians use professional equipment to ensure your oven heats accurately.

Yes, we service all Wolf products including steam ovens, speed ovens, and convection steam ovens. These require specialized knowledge due to their water systems and steam generation components.

Our technician will arrive within your scheduled window, diagnose the problem, and provide a detailed explanation along with upfront pricing. If you approve the repair, we'll complete it on the spot whenever possible. If parts need to be ordered, we'll schedule a follow-up visit.

Yes, an adult (18+) should be present during the entire service visit. This allows us to explain the problem, get approval for repairs, demonstrate the fix, and answer any questions you may have.

Most repairs are completed in 1-2 hours. However, complex repairs or those requiring ordered parts may take longer. We'll give you a time estimate after diagnosing the issue.

Our repairs are covered by warranty. If the same issue recurs within the warranty period, we'll return and fix it at no additional charge. Customer satisfaction is our top priority.